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The following Booking Conditions together with the General Information contained on our website forms the basis of your contract on behalf of Arabian Nights Real Estate. Please read them carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” or “Tenant” means all persons named on the booking (including anyone occupying the premises with you). “We” and “us” means Arabian Nights Real Estate. All bookings are made subject to these booking conditions.
1. Booking Conditions
The Tenant undertakes not to transfer this booking to anyone else under any circumstances. Renewal or extension of this booking is at our discretion. This agreement is valid up to the end of the specified period after which date it is considered null and void.
2. Security Deposit
At the time of check-in we shall take a nominal security deposit, an Inventory check list will be carried out prior to departure. If damages are found we shall then subtract this from your security deposit (normal wear and tear is excluded)
3. Your contract
A binding contract between us comes into existence when we dispatch this confirmation agreement. Please note, changes and human errors do rarely occur. You must check the price of your stay at the time of booking.
4. Changes by you
Should you wish to make any changes to your booking, you must notify us as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. An amendment fee may be payable for the requested changes.
5. Cancellation by you
Should you need to cancel your stay once you have checked into the property, we will be unable to refund your payment for the agreed duration of your stay.
6. Insurance
The tenant shall be responsible for Travel Insurance and the insurance of personal belongings.
7. Changes and cancellation by us
Rarely, we have to make changes to correct errors on our website descriptions and other details both before and after bookings have been confirmed. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to offer you alternative accommodation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change.
Very rarely, we may be forced by "force majeure" (see clause 8) to change or terminate your stay after arrival but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we will make an apportionment of refund of your rental period but cannot pay you any compensation or meet any costs or expenses you incur as a result.
8. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not foresee or avoid. Such events may include but are not limited to war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural disaster, fire and all similar events outside our control.
9. Our Liability to you
9.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us
(c) an event or circumstance which could not have predicted or avoided (see clause 8)
9.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided.
9.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total.
*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 200 AED per person.
10. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your stay, you must immediately inform us. Any verbal notification must be put in writing and given to us as soon as possible.
11. Behavior
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
12. General Terms
Tenants agree to comply with the building and/or community rules and regulations during the period of his/her tenancy. The tenant is not to undertake any such activities that would disturb the neighbors. Smoking and pets are not allowed in the apartment or the common areas of the property.
The pool shall be used by you/ your visitors in a careful and vigilant manner and you shall be solely responsible for any injury or harm sustained during the usage of the pool.
You agree to indemnify and save Arabian Nights Real Estate harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the property by you, your guests or from any careless, neglect, or improper conduct of any persons entering, occupying or visiting the property.
I have read and understood these terms and conditions and undertake to abide by the same and acknowledge the right for Arabian Nights Real Estate for any measure it may take in the event of a breach of these terms and conditions.
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